Acceptance of these terms
By creating an account, signing in or using BILOO, you agree to these Terms of Service and the BILOO Privacy Policy. If you do not agree, do not use the platform.
You must be legally able to enter into these terms. A person who is not legally able to consent may use BILOO only with the involvement and permission of a parent or legal guardian.
BILOO services
BILOO provides a digital platform that may support taxi booking, food delivery, supermarket shopping, construction-material ordering, car-parts ordering, notifications, payments and order or ride tracking.
Availability varies by location, time, vendor, driver, delivery partner and technical capacity. BILOO may add, change, suspend or discontinue a feature when reasonably necessary.
Accounts and security
- Provide accurate, current and complete registration information.
- Keep your password and device access confidential.
- Use one account only for lawful, genuine activity.
- Promptly report suspected unauthorized access or account misuse.
- Do not impersonate another person, create misleading profiles or use a username that infringes another person's rights.
You are responsible for activity performed through your account unless you promptly report unauthorized use and BILOO determines otherwise.
Orders, rides and service requests
A request is not final until it is accepted or confirmed by the relevant driver, vendor, store, delivery partner or BILOO system. Availability, preparation time, route, estimated arrival and delivery times are estimates and may change.
You must provide a reachable phone number, accurate pickup or delivery details and any information reasonably needed to complete the service. Additional charges may apply when incorrect information causes delay, redelivery, route changes or cancellation.
Prices, fees and payments
Prices, taxes, delivery fees, service fees, estimated fares and other charges should be displayed before confirmation where practical. Final charges may change when the request changes, actual distance differs, items are substituted, quantities change or applicable fees are updated.
You authorize BILOO and its payment providers to process the selected payment method for confirmed charges. Failed or reversed payments may result in an unpaid balance, service restriction or cancellation.
Cancellations, refunds and substitutions
Cancellation and refund eligibility depends on service type, preparation status, driver or vendor assignment, payment method and the reason for the request. A cancellation charge may apply after work has started or a driver, vendor or delivery partner has committed resources.
Grocery, food, materials and parts orders may require approved substitutions when an item is unavailable. BILOO will aim to provide clear options, but perishable, custom, opened or already-delivered items may not be refundable except where required by law or where the item is defective, incorrect or materially different from the confirmed order.
Drivers, vendors and delivery partners
Drivers, stores, restaurants, suppliers and delivery partners may be independent service providers. They are responsible for their own lawful operation, licenses, product descriptions, inventory, service quality and fulfillment obligations, subject to BILOO platform rules and applicable law.
BILOO may review provider activity, investigate complaints and restrict or remove access when necessary to protect users, safety or platform trust.
Acceptable use
You may not use BILOO to:
- Break the law, facilitate fraud or create unsafe situations.
- Harass, threaten, discriminate against or harm another person.
- Order prohibited, stolen, counterfeit or unlawfully restricted goods.
- Interfere with platform security, availability or other users.
- Scrape data, reverse engineer protected systems or bypass access controls.
- Submit false reviews, fake orders, payment disputes or misleading reports.
Location, communications and notifications
BILOO may use location information that you authorize to support pickup, delivery, nearby discovery, routing and progress features. You may disable location access, though some services may not function correctly.
You agree to receive transactional communications necessary for account security, ride or order status, payment, support and service delivery. Optional promotional communications may be controlled separately where available.
Intellectual property
BILOO's name, logo, software, interface, design system, text and other platform materials are owned by or licensed to BILOO Group. These terms grant you a limited, personal, non-transferable right to use the platform for its intended purpose. They do not transfer ownership of BILOO intellectual property.
Service limitations
BILOO aims to provide a reliable service but cannot guarantee that every feature will always be uninterrupted, error-free, available in every location or accurate in every estimate. Maps, routes, inventory, availability and arrival times may be supplied by third parties or depend on changing real-world conditions.
To the extent permitted by applicable law, BILOO is not responsible for indirect or consequential loss arising from delays, unavailable services, third-party conduct or circumstances outside reasonable control.
Suspension and termination
BILOO may investigate, restrict, suspend or terminate access where there is suspected fraud, unsafe behavior, non-payment, repeated policy violation, unlawful activity or a material risk to users or the platform. You may stop using BILOO at any time and may request eligible account deletion under the Privacy Policy.
Governing law and disputes
These terms are governed by the applicable laws of Ethiopia. The parties should first attempt to resolve concerns through BILOO support. Unresolved disputes may be submitted to the competent courts or authorities in Ethiopia, subject to any mandatory consumer rights.
Changes and contact
BILOO may update these terms when services, legal requirements or platform practices change. The effective date will be updated when revised terms are published. Material changes may also be communicated through the platform.
Questions may be sent to yenedeen@gmail.com or by phone at +251 924 093 037.